Privacy Policy

1. Information We Collect

• Contact details: name, email address, phone number, and messages you submit through enquiry forms, viewing requests, or contact pages.
• Account information: username and saved property preferences when you create a user account.
• Usage data: pages visited, property views, device type, browser, and approximate location derived from IP address.
• Property-related data: listings you favourite, compare, or request viewings for.

2. How We Use Your Information

• Respond to enquiries, schedule property viewings, and provide brokerage services.
• Match you with suitable properties and keep you informed about listings of interest.
• Improve website performance, security, and user experience.
• Comply with legal obligations under Kenyan law, including anti-money laundering and record-keeping requirements where applicable.
• Send service-related communications. Marketing messages are sent only where permitted and with your consent where required.

3. Legal Basis & Kenyan Compliance

We process personal data in accordance with the Constitution of Kenya, the Data Protection Act, 2019, and applicable regulations issued by the Office of the Data Protection Commissioner (ODPC). Our lawful bases include your consent, performance of a contract, legitimate interests in operating our real estate business, and compliance with legal obligations.

4. Sharing of Information

We may share your information with:

• Licensed estate agents and property administrators handling your enquiry.
• Property owners, developers, or lawyers involved in a transaction you request.
• Technology providers hosting our website, analytics, email, and security services.
• Meta Platforms for advertising measurement only after you grant marketing-cookie consent. This may include page activity, property catalogue identifiers, and hashed contact details submitted with an enquiry.
• Regulators, courts, or law enforcement when required by law.

We do not sell your personal data.

5. Data Retention

We retain enquiry and transaction records for as long as necessary to provide services, resolve disputes, and meet legal and regulatory requirements for real estate dealings in Kenya. Inactive account data may be deleted or anonymised after a reasonable period.

6. Security

We implement administrative, technical, and organisational measures to protect your data, including encrypted connections, access controls, and secure hosting. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Kenyan data protection law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is consent-based.
• Lodge a complaint with the ODPC.

To exercise these rights, contact us at info@thesuperagent.co.ke.

8. Cookies & Analytics

We use essential cookies for sign-in, security, theme preference, and compare-list functionality. With your consent, we also use analytics cookies to understand traffic, measure property interest, and improve our website through tools such as Google Analytics.

You can accept, reject, or customise non-essential cookies at any time via our Cookie Policy page or the cookie banner shown on your first visit. Analytics and property view tracking run only after you grant analytics consent. You may also control cookies through your browser settings.

9. Third-Party Links

Our website may link to third-party sites, including social media and mapping services. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

11. Contact Us

Maison Opal LLP — The Super Agent
Nairobi, Kenya
Email: info@thesuperagent.co.ke
Phone: 0800 724 088